Refund policy

Warranty & Returns

Last updated: September 2026

Every piece on this site is made by two of us — Joe and Priscilla — in Texas. We'd rather you be thrilled with your piece than make a hard decision, so here's exactly how refunds, returns, and our workmanship warranty work.

Workmanship warranty — 1 year, all pieces

For one year from the date of delivery, every piece we ship comes with a 1-year workmanship warranty. This covers defects in materials or workmanship — a crack that appears for no reason, a finish that fails, an engraving that lifts. If that happens, contact us at hello@2dcreations.com with the order number and a quick photo. We'll repair or replace the piece, and you keep the original — you won't be left without it. This warranty does not cover normal wear and tear, accidental damage, fading from sun/heat, or misuse (like a cutting board used as a chopper).

Ready-made catalog pieces — 30-day returns

Catalog items (finished hats, cutting boards, cocktail smokers, flags, trivets) can be returned within 30 days of delivery if you change your mind or just aren't happy. To start a return, email hello@2dcreations.com with your order number and what's going on. The piece needs to be clean and in the condition it arrived in with no new wear. We'll send you a return address and cover a prepaid label when the item on our side was at fault (wrong color, damaged, didn't match). Once it's back and checked, we refund to your original payment within 3–5 business days. Shipping is the buyer's responsibility unless we made a mistake.

Custom & personalized pieces — final sale

Custom orders (monogrammed trivets, lettered boards, personalized smokers, custom hats) are made to order for you and sold as final sale. These are crafted to your specs — your name, your artwork, your size — and can't be resold, so we can't take them back. That said: we double-check your text, sizes, and artwork on your confirmation email. If we get something wrong (a misspelled name, the wrong size), that is still covered — tell us and we'll remake it. Custom pieces are also fully covered by the 1-year workmanship warranty above.

Shipping damage

If a piece arrives broken in transit, email us within 30 days with a photo. We'll work with the carrier to settle the claim and send your replacement or a refund — you keep either the replacement piece or a full refund.

How to request a refund

Email hello@2dcreations.com with your order number and what happened (a photo helps).
We confirm eligibility and send next steps and any return address.
Send the item back per the instructions if it's a catalog return.
Once we receive and inspect it, we issue your refund within 3–5 business days (it can take a few more days for the bank to post).